All Sales Are Final

Due to the handmade and custom nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review all product details and photos carefully before completing your purchase. If you have any questions about an item prior to ordering, feel free to contact us.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 72 hours of delivery.

To begin a damage claim, email us with:

• Your order number

• Photos of the damaged item

• Photos of the shipping box and packing materials

Once verified, we will offer either a replacement (when available) or a refund at our discretion.

Damage claims submitted after 72 hours cannot be honored.

Items Lost in Transit

If a package is marked as delivered by the carrier but you did not receive it, please contact the carrier directly to file a missing package claim.

We are not responsible for:

• Packages lost after successful delivery

• Packages delivered to incorrect addresses provided at checkout

Refunds for Approved Claims

If a refund is approved:

• Refunds are issued to the original payment method.

• Processing times may vary depending on your payment provider.

• For installment providers such as Affirm, refunds are handled through the provider and applied directly to the customer's loan balance.

Shipping costs are non-refundable unless the refund is due to our error.

Non-Refundable Situations

Refunds will not be issued for:

• Buyer’s remorse

• Incorrect address entry at checkout

• Items damaged after delivery

• Items refused or returned to sender without approval

Contact Us

If you have questions about this policy or need help with an order, please reach out anytime through our site’s contact page.